Rentals FAQ's
What happens if the boots you deliver don’t fit?
We carry plenty of spare boots to every fitting so we will always ensure you receive a boot which fits correctly.
I have often had problems with getting shoes and boots to fit – should I mention this in the booking?
We have boots to fit all sizes and shapes of feet but if you often have a specific problem (for example you have wide feet) then please mention this in the booking and we can come to your fitting prepared with appropriate boots for you to try on.
Can I exchange boots and is there a cost?
If you try your boots and they seem like a great fit to start with then you do a run and they hurt, come back and we will get you swapped out at no extra charge. Keep coming back until it is perfect, our goal is to make your skiing as enjoyable as possible. There is only one charge for adult boots so it will not affect your final bill if you change to a different variety of boot.
Do you have touring boots, and what is the price for them?
We have a great selection of touring boots and hybrid boots; the cost is the same as alpine boots. And you can change between them as you need.
Can I store skis with you even if I’m not renting from you?
Our consignment facility is open to all. We will happily store skis even if you are not a customer with us. The cost are as follows;
1. If you pre book ski hire through us then you get consignment storage here in the shop, free of charge.
2. If you rent from us here in the store, the cost is 3chf per day per person
3. If you have not rented equipment from us, then you can leave your equipment in our facility for 6 chf per day.
Will my boots dry over night?
Our consignment storage facility is fully heated and is set to dry overnight and then warm in the morning so that your boots are toasty and ready to go for you when you come into the shop in the morning.
How important is it to provide accurate details when pre-ordering equipment?
The details you provide during the booking process help us to select equipment appropriate for your ability and size and also allow us to safely configure the release settings on the skis. The more accurately you are able to answer these questions, the easier it is for us to select and safely set up your equipment.
How will I recognise my place in the storage?
There is a very simple numbering system, where you have the same number for your boots and skis and this corresponds to a number of the racks.
What happens if I lose my number?
Don’t worry we can look you up in the system and give you another sticker.
Can I leave my helmet and gloves with my equipment?
You are more than welcome to leave your helmet on your skis here at the end of the day, however we don’t have the capacity to store clothing unfortunately. However, we do have a different storage facility. These are lockers where you have room to store clothing and skis etc, they also have showering facilities. These are two separate products and have a different price.
How important is it to provide accurate details when pre-ordering equipment?
The details you provide during the booking process help us to select equipment appropriate for your ability and size and also allow us to safely configure the release settings on the skis. The more accurately you are able to answer these questions, the easier it is for us to select and safely set up your equipment.
What happens if I have a problem with the equipment or want to change something?
If you have any problems with your equipment during your holiday, you can simply give us a call and we will arrange a convenient time to visit you at your accommodation to resolve the problem, or you can simply visit us at our shop.
I am unsure about my ski level, which skis should I choose?
Please refer to the information on the ski rental page, regarding the various options for ski rental. If you are still unsure, please drop us an email on the contact page. We will happily answer your questions.
How much does it cost to rent poles?
Poles are free of charge with all rentals.
When is a good time to avoid the queue’s in rental?
A few times to avoid are between 8-9.30am and then between 4pm and 7pm. If you are in doubt give us a call and we can advise you when is the best time to come down to the shop.
Should I hire a helmet?
The honest answer is yes you should, it is not mandatory unless you are a child having lessons. However, it is strongly recommended.
My bag was lost at the airport, I don’t have any ski clothes for tomorrow. Can you help?
We have a limited range of ski clothing to rent, this includes trousers, jackets, goggles, prices can be found on the prices PDF button.
I’m arriving into town the evening before I want my rental to start, can I collect it to save a rush in the morning?
We are happy to fit you out the evening before your hire starts, what better way to save a few minutes in the morning, than to get fitted out the evening before, get your lift pass here in the shop, then you are ready to make first lifts no problem.
How much will it cost if I want to switch from skis to a snowboard or vice versa?
It is free to switch between skis and snowboards within the same category (for example from Gold skis to Gold snowboard). If you change categories (Silver skis to Gold snowboard for example), there may be an additional payment required.
Will my rental equipment be fully serviced before I receive it?
Yes. All equipment is fully serviced and waxed before every rental.
Do you provide any form of cover against theft, damage or loss of equipment?
Yes – we offer optional comprehensive cover which covers your skis or snowboard against theft on the mountain, loss or accidental damage with no excess to pay. This is charged on a per-day basis for the duration of your rental and the price depends on the category of ski or snowboard you are renting. When making a booking you have the option to either include or opt-out of this cover. If you choose not to take the cover, you will be charged the full replacement cost of any lost, stolen or damaged equipment.
Is theft a problem in the resort?
Generally speaking, theft is not a major problem in resort but sadly it does occasionally happen. There are a few measures you can take though to reduce the risk of having your equipment stolen:
• Whenever possible, keep equipment in site
• If you are leaving the equipment outside a mountain restaurant, pair up one of your skis with one of someone else’s skis in your party and separate them. This stops your skis being picked up by mistake by someone who has similar skis, and also reduces the risk of opportunistic theft.
How do I return the equipment?
If you didn’t have the equipment delivered, then please just bring the equipment back to us here in the shop. Make your way down the returns desk and one of our shop assistants will gladly take your equipment and settle the bill with you.
When do I pay?
You will pay upon return if you collected your equipment from the shop. This enables you to swap equipment without needing to get a refund.
Can I pay cash?
You can pay with card, cash, or you can put rental equipment on your sporting club account.
I have had an injury and can’t ski any more.
We hope you recover quickly, and will of course refund the cost of your rental.
Bootfitting FAQ's
What happens if I need to come back and get my boots readjusted?
That’s no problem, you can come back as many times as you like, that’s why we offer a 100% guarantee.
Does the price of the boots include adjustments?
Yes, the price of the boots includes the fitting and any needed adjustments.
Do I need to make an appointment if I want adjustments?
We recommend calling us to book an appointment in advance so we can guarantee that we will be able to fit you into the schedule.
Rentals Terms & Conditions
Article 1.
Cancellation Policy Booking online is the only way to secure your reservation and your equipment will be ready and waiting for you when you arrive in Verbier.
If you cancel your reservation with more than 48hrs notice, we will happily refund your reservation in full.
If it is cancelled with more than 24hrs notice, we will refund 50% of the rental value.
No refund will be offered if the cancellation is made with less than 24hrs notice.
Article 2.
The client assumes total responsibility for all hire equipment taken from the premises or delivered to their holiday accommodation. In the case of equipment not returned or made available for collection by us from their holiday accommodation, in whatever circumstances, the client will be charged the purchase cost of the equipment new plus the hire charges.
Article 3.
The equipment is maintained in good condition appropriate for normal use, and should only be used for such purposes. It must be returned in a condition consistent with normal usage. All equipment bears identifying marks and/or numbers. It must be returned with the same identifying marks and/or numbers. Any deterioration in condition above normal wear and tear will result in the client bearing the cost of repairs or, in the case of irreparable damage the purchase cost of the equipment new.
Article 4.
The hired equipment is to be used only by the client whose name appears on the rental contract. The equipment must not be re-hired or loaned to a third party.
Article 5.
The cost of rental of skis and snowboards includes cover against loss or theft on the mountain and accidental damage, with no excess to pay in the case of a claim (hereafter referred to as 'Cover').
The Cover protects the client against all costs associated with the loss or theft of their equipment on the mountain, where reasonable precautions have been taken to prevent such loss or theft. It also protects the client against all costs associated with accidental damage to their equipment on the mountain, consistent with normal use of the equipment.
The Cover does not protect equipment from theft within the resort (for example from outside a bar in the resort), nor does it cover against the costs of negligent damage or where the equipment has not been used for its intended purpose (for example, damage caused by skiing on a road in the resort).
In the event of theft or loss on the mountain, the client must inform the shop immediately of the incident and in the event of theft on the mountain must also report this to the local Police within 24 hours.
The client takes responsibility for all eventualities not protected by the Cover.
Article 6.
The duration of the rental is fixed for a period determined on the rental contract. Each day payable begins at 08.00 hours and ends at 19.00 hours. The rental period cannot be modified without confirmation from the rental shop. The rental charges start the day the equipment is taken from and finish the day the equipment is returned to the rental shop. Each rental day is subject to the published tariff. In the case of bookings made through the Web Site the 'Start Date' quoted during the booking process shall be the day the rental charges start.
Article 7.
Proof of identity and/or a credit card imprint may be demanded in order to establish the rental contract.
Article 8.
The client having previously supplied a credit card number or card imprint authorises and gives permission to the shop to charge the appropriate amount to his or her card in settlement of all outstanding debts resulting from unpaid rental charges, missing equipment or equipment returned and in need of repair (in accordance with the published tariffs).
Article 9.
The information which is asked for when opening a rental contract will allow us to better serve you. It is compulsory to answer all the questions except those marked as optional. Your personal information is solely for use by the rental shop and will never be passed to, or sold to a third party.
You have a right of access, modification, rectification or deletion of your personal data as stipulated by law. To exercise this right please ask the rental shop.
Article 10.
Payment must be received for the hired equipment at the payment date. Penalties for delayed payment will be applied, at 1.5 times the legal interest rate.
Article 11.
In all cases of litigation regarding the present contract the competent court will be the small claims court nearest to the point of rental.
Metres Club Terms & Conditions
The Mètres Club Scheme is promoted and operated by Mountain Air S.A.
TERMS AND CONDITIONS
These are the terms and conditions which apply to your membership of the Mountain Air S.A. (Mountain Air) Mètres Club Scheme (‘the Scheme’) and the allocation of metres on purchases made using your Metres Club membership. The Scheme enables you to earn metres from Mountain Air when paying for goods or services, from either Mountain Air or recognised Partner, with your Mètres Club Account.
1. The Scheme is promoted by Mountain Air (‘we’) and is available to all persons over the age of 18 years, who submit a completed application form and are accepted for membership or to whom we make the Scheme available.
2. Membership of the Scheme is entirely at our discretion, and accordingly, we reserve the right to refuse any applications.
3. Your membership of the Mètres Club Scheme starts when your Account is opened, or when we determine the Scheme is available to you and ends when your Account is closed or when we determine that the Scheme is no longer in operation. This Scheme is operated by Mountain Air S.A.
4. We reserve the right to withdraw or cancel the Scheme at any time giving Account holders seven days’ notice in writing.
5. We reserve the right to change or amend the terms and conditions of the Scheme. Any changes will be notified by the display of notices in our stores, advised in writing via email or advertised on our website.
6. Mètres Club Members who have obtained the relevant tier status, can apply for credit facilities with Mountain Air. Acceptance is at our discretion. Credit facilities are provided with the following conditions:
a. You must pay the Payment Due, which will be the full outstanding balance on your Account each month as shown on your statement. This should reach us and be credited to your Account by the Payment Due Date (which is also shown on your statement). Credits and refunds to your Account will be treated as payments made by you.
b. Balances remaining unsettled by the next statement will incur an interest charge of 12% (APR) c. Balances unpaid for 60 days will result in automatic suspension from the scheme and may result in action to recover the debt along with associated charges.
7. A copy of the latest terms and conditions of the Scheme can be obtained from mountainairverbier.com
8. Should you lose or mislay your Account card, you should contact us immediately. Please make sure your Account name and address are kept up-to-date and accurate to minimise security risks.
9. These terms and conditions do not affect your legal rights.
Mètres Club Scheme data policy
I understand that membership of the Mètres Club Scheme will mean that members of Mountain Air and other approved organisations may use transactional data on my Account for the purposes of analysis and so that specific Mètres Club offers may be made to me. I may opt out of receiving Mètres Club Loyalty Scheme communications at any time by contacting members@mountainairverbier.com and I acknowledge that this will result in my membership of the Mètres Club Scheme ending.
Privacy Policy
What is this Privacy Policy for?
This privacy policy is for this website www.mountainairverbier.com and booking.mountainairverbier.com and served by Mountain Air Verbier and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all local laws and requirements for user privacy.
Use of Cookies
This website uses cookies to improve the user experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics and HubSpot which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy and HubSpot's privacy policy online.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material.
Your details are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. All personal details relating to subscriptions are held securely. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. You may request a copy of personal information held about you by this website’s email newsletter program. A small fee may be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity (this is not a comprehensive list). This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with relevant regulation, subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
External Links
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform
Last update: January 2022
